Refurbished, used and off-lease PCs

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At we sell computers, and sometimes we may sell refurbished, used, or off-lease computers. Dell Computers explains their approach to refurbishing technology:

Used, Off-Lease & Refurbished Laptops and Computers | PCExchange

Used vs Refurbished: What Do They Mean?

The term “used computer” means exactly what it implies.

It describes a computer purchased and used by someone else.   They no longer want or need it, and wish to sell it on to recoup some of their costs.  As a result of their ownership, the owner sells the property in its current condition.

A refurbished computer refers to one that the customer returns to the manufacturer or computer store for any number of reasons.

Owners may have changed their minds or felt there was a problem and desired a refund. The manufacturer then test, repair, and work on the computer to ensure it remains in good condition.

What’s the Difference?

Sellers sell previously owned computers, both refurbished and used.  Why do they differ?


Condition of a used computer completely depends on how well the previous owner looked after it.

They may have mistakenly downloaded malware, they may have dropped or scratched it, they may have worn down the keys or mousepad with overuse. When you buy a used computer, you will

likely discover signs of wear and tear, and there will always exist the possibility of serious hardware problems.

The manufacturer thoroughly inspects refurbished computers for any potential problems.   In the event of any issues, technicians will make repairs, and the product will get cleaned and repackaged.   Refurbished computers generally exhibit a much better condition than average used models.


Used computers may not come with any warranty. If it breaks down the moment you turn it on, you’re banging out of luck.

With a refurbished computer, the manufacturer or computer store will usually offer a warranty which means that if anything goes wrong, you’re covered. They do this because they feel that they have returned the refurbished computer to good working condition.


Unless you buy a used computer from friends or family, you know very little about the seller. You have no way of knowing whether the seller is genuine or just trying to make some extra money.

Most refurbished computers sell either directly from the manufacturer, or via reputable computer stores. You can feel much more confident that you bought a good quality product, and that you can contact someone if anything goes wrong.


An older product has a lower chance of being supported by the manufacturer or new software.

  When you purchase refurbished computers, you can rest assured that their age is less than a few years.

Computers older than this would not really prove worth refurbishing and selling.   So if you’re looking for a fairly new model, then you’re more likely to have luck when looking for refurbished models.

Stock Levels

You’re limited to the models that other people want to sell if you’re buying a used computer. But if you have a specific model in mind, you may struggle to find that exact computer for sale. You may have to compromise on availability to choose from at a price that you like.

When you’re buying refurbished, you’re limited to the returned stock and the models new enough warrant refurbishing.Despite the smaller number of items in your pool than used items, your refurbished stock consists of recent models.


The seller’s part of the transaction ends when you buy a used computer. You can’t ring them up and ask for help with a computer problem.

When you buy from a manufacturer or computer store, you can access support if you have any problems. Particularly if your warranty covers any hardware problems. It means you have more peace of mind when making your purchase.


Refurbished computers likely look newer, work better, and offer warranties and support. Not surprisingly, refurbished computers cost a little more than used ones.

But when you factor in the additional benefits of buying refurbished, in the long term you may actually save money. Buying a refurbished computer increases the chances of you getting a computer that will last you for years.

Looking for New or Refurbished PC or Laptop?

Now you’ve compared the pros and cons of used vs refurbished, you may want to look to buy.

We’re here to help. We buy, sell, trade, and service new and refurbished laptops, PCs, monitors, and printers. We offer fast and friendly service on all computers whether new or old.   We test each of our refurbished computers thoroughly before we sell them, so you know they offer top quality.

What Does Refurbished Mean?

“Refurbished” refers to a used product that the manufacturer repairs and recertified for resale. But what that entails can vary greatly across different industries and individual companies. In the computer industry, refurbished products range from units sold but never taken out of the box to used computers.

What’s the Difference Between Used and Refurbished?

Subsequently, “Refurbished” implies that the product goes through a comprehensive process — including repairs, replacements, and quality testing — to bring it to a set standard of performance and quality.

“Used” refers to a product previously owned and operated, often sold as-is.   The seller does not guarantee that they have repaired, inspected, or tested the product, or that it will function as intended.

Three Tiers of Pre-owned Computers

Again, the top tier features New & Unused. The products include conditions of factory-sealed or unopened, have never been used by a customer, and bear the software seal intact. Typically overstock or a returned order. New and unused products do not have any cosmetic damage.

  • The middle tier consists of Like New (Refurbished). Dell’s top-of-the-line certified refurbished systems undergo a rigorous refurbishing process, ensuring Dell’s exacting quality and performance expectations. These previously-owned products might have a few minor cosmetic flaws which do not impact their performance.
  • The last tier consists of scratch and dent products that have blemishes that do not affect performance. Scratch & Dent computers do not have scratches or pits on the screen, missing or illegible letters on the keyboard, or damage on the touchpad or palm rest – just blemishes that do not impact performance.

While prices vary based on each level, products under all three tiers come with the same comprehensive warranty and support included with new Dell computers.

What Is an Off-Lease Computer and How Is It Different from Refurbished?

You might also encounter off-lease computers when looking for refurbished computers. These equipment desktops and laptops purchased through leasing agreements and subsequently returned at the end of the agreement.

For example, many companies lease rather than buying computers for their employees. Due to the lease period typically lasting three or four years, off-lease computers exhibit more age than other refurbished computers.

As a general rule, you do not find brands aimed at consumers in this category, such as gaming laptops, since the user uses these primarily for business. purposes.